Delivery Policy

Delivery Method

• All e-coupons are sent digitally via email.
• Each coupon includes your booking instructions, Spa outlet details, service name, and expiration date.

Delivery Timeline

• Most e-coupons are delivered instantly.
• In rare cases, delivery may take 1–3 business days after successful payment.

Customer Responsibility

• Please ensure your email is entered correctly at checkout.
• Check your spam or junk folder if the email is not received.
• If still not received, contact our team at enquiries@tokyoglowlab.com within 5 business days.